Refund and Returns Policy

Last Updated: 11/04/2025

At The Keepsake Ball, we want you to love your purchase. If you’re not fully satisfied, we offer a simple and fair return policy in compliance with U.S. consumer protection laws.

1. 30-Day Return Guarantee

You may return your Keepsake Ball within 7 days of receiving it for a full refund, excluding shipping costs (if applicable).
To qualify:

• The product must be unused, undamaged, and in its original packaging.

• A valid proof of purchase is required.

Contact returns@thekeepsakeball.com to start a return.

2. Damaged or Defective Items

If your Keepsake Ball arrives damaged or not functioning, notify us within 7 days of delivery.
We’ll send a free replacement or issue a full refund once verified.

3. Refund Process

• Once your return is received and inspected, we’ll notify you by email.

• Approved refunds will be processed within 5 business days back to your original payment method.

• Refund timing may vary depending on your bank or card provider.

4. Exchanges

We only replace items that are defective or damaged.
If you need an exchange, contact support@thekeepsakeball.com with your order details and photos of the issue.

5. Non-Returnable Items

Due to the nature of our personalized digital product, we cannot accept returns for:

• Downloaded media or software

• Customized Keepsake Balls containing uploaded personal content

6. Shipping Returns

To return your product, mail it to our U.S. return center (address provided via email after request).
You are responsible for return shipping costs unless the item is defective or incorrect.

7. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again

• Contact your credit card company (it may take some time before your refund is posted)

• If you’ve done all this and still haven’t received it, email support@thekeepsakeball.com

8. Contact Information

For all refund and return inquiries, contact:
returns@thekeepsakeball.com